King Computer Solutions
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Feedback

As a valued client I was hoping you would be able to give me some help. I have produced a short survey to find out how you are feeling about the service and support supplied by King Computer Solutions. I would also like to get some quality feedback from you so I could better help you get more out of our relationship.

I’m interested in getting as much quality feedback as possible and what I mean by feedback is, the things that are working well, and also those things that really aren’t working for you that perhaps you haven’t mentioned to me. Because we’re committed to getting results for you, we need your brutally honest feedback to ensure that we bring you the very best in our service.

Survey questions:

1. What was the main reason you started working with King Computer Solutions?


2. Please list frustrations you had with your computers before you started working with us.

a)

b)

c)


3. How have we alleviated those frustrations?


4. Please list frustrations you had with the computer industry before you started working with King.


5. What are those frustrations like now that King is providing support and service for your computers?


6. What difference has King made to your business? To you?

a) Business

b) You


7. Please list things we do best?

a)

b)

c)


8. How can we improve what we do?


9. What would you say to someone considering working with King?


10. Please rate the following issues on a scale of 1 to 10 where 1 is Completely Unacceptable and 10 is Outstanding

Unacceptable Average Excellent

 

1

2

3

4

5

6

7

8

9

10

You are able to contact us when needed

Your calls to us are returned promptly

We are always on time

Our standard of dress meets your requirements

Our level of professionalism

How well we solve the problem

The problem is solved the first time

The problem is solved in an acceptable time frame

We are able to give explanations in plain English

Your overall in working with us

Tell us how to get in touch with you:

Name

E-mail

Tel

Is there anything else you would like to see us do for you?

Lastly, from time to time it is helpful for some of our prospective clients considering our services, to view the comments of people who have been in their situation in the past.
Would it be OK if we use your comments in this way in the future?
Yes


Thank you for taking the time to help us so that we can help you better.

Yours sincerly,

Brendan King